Skilsage LLC, an Arizona limited liability company (the “Company,” “we,” “us,” or “our”) is committed to safeguarding any personal data that may be collected through our website www.skillsagesports.com (the “Website”), our mobile application (the “App”), or our provision of any services in connection therewith (collectively, the “Services”).  We want you to understand how your personal data will be used and shared.  Please read the following policy carefully, as it describes our personal data handling practices

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WHO WE ARE AND CONTACT INFORMATION

Our head office is located in Phoenix, Arizona, USA.  Any questions or inquires relating to privacy or data protection should be directed to Cody Foote at support@skillsagesports.com.  EU and California residents may also exercise their data subject rights such as the right of access and erasure by contacting the foregoing.

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PRIVACY COMPLIANCE

The personal data we collect may be transferred to, stored by, and processed by us and our affiliated third parties outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. However, the Company makes reasonable efforts to respect the privacy rights of all of its users. For example, we have taken important steps with compliance with the California Consumer Privacy Act (“CCPA”) for users residing in California.

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COLLECTION OF PERSONAL DATA

We collect your personal data to enhance, support, optimize, and improve your experience using the Website, the App, and to facilitate the provision of the Services.  You may be required to provide certain personal data to register to use the Services, and we use linked sign-in with various social media providers to collect personal data from the social media platforms you use in order to register you on the Services, should you choose to do so. We also collect user generated information and content such as your comments, reviews, posts or other contributions.  Please avoid sharing any highly sensitive personal data in providing such comments, reviews, posts, or other contributions. We also collect certain information and statistics relating to your use of the Services, including data related to any scheduled and completed tasks or activities by our representatives and agents, log-in statistics, and technical information related to your use of the Website and/or App.

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There are a number of different collections of personal data from you:

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Registration: When you register to use our Services, we receive certain information about you, whether directly input by you or through Facebook, Apple, Twitter, Google, Instagram, or other linked login methodologies applicable to your method of registration.  This information may include your name, your location, your language, a profile picture, your email and mailing address, and your phone number.  This registration process is required for users who would like to schedule any tasks or activities with our representatives or agents.  You may update your profile data on the Website and/or App at any time.

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Activity: Any user-generated content is collected by us, such as when you enter profile data, send messages, schedule activities or tasks, comment or review activities or tasks, or when you contact us with questions, concerns or for purposes of technical or customer support. In such case, we collect the information contained in your message, including without limitation your name, contact details and any other personal data you may provide therein.

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Survey Information: We may collect your user information through surveys we conduct from time to time with respect to our Service, including any ratings or reviews that we may request you provide in relation to any tasks, activities, or representatives. Providing information through such surveys or ratings is optional.

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Metadata: We automatically connect data behind the scenes with respect to your use of the Services. This includes, but is not limited to, when you last logged in, when you scheduled, started, or completed any tasks or activities, when you commented, reviewed, or rated such tasks, activities, or service providers, your total time online (both in aggregate and in each session), your IP address and information about your device or browser. Automated data collection does not lead to profiling that significantly affects our users, but gives us a clear picture of users. For a complete listing of data fields collected and used by us, you may contact us at support@skillsagesports.com.

 

 

PUBLIC AND PRIVATE INFORMATION

Information you voluntarily transmit via our Services, including without limitation reviews, ratings, or comments on tasks, activities, and/or service providers, is publicly accessible to our users and may be viewed and used by others without any restrictions. We do not control such uses of your personally identifiable information when you share with third parties using our Services. By using our Services, you assume the risk and acknowledge that the personal data provided by you may be viewed and used by third parties and by us for any number of purposes.

Your user profile and the content you create while using our Services, such as reviews, ratings, comments, posts, as well as scheduled and completed tasks or activities is publicly displayed to other users of the Services.

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HOW WE USE YOUR DATA

We use your personal data in order to ensure we are meeting your expectations for the Services, responding promptly when you contact us, and providing an effective platform for scheduling and completing tasks and activities on our platform.

 

We may use the personal data provided to us to:

• Contact you from time to time with information about updates to the Services, including feature updates, news, improvements, or offers, or regarding technical issues or other information important to the Services, or to provide you with requested support;

• Receive feedback from you regarding the Services and any service providers for tasks or activities thereunder, including inquiring as to improvement to the Services and to promote new products or services you may be interested in;

• Customize, measure, analyze, and improve our Services, the Website, and/or the App;

• Analyze our user database to review preferences and trends for our own business and analytical purposes, which we may use for marketing purposes and with respect to operations and development;

• Confirm the accuracy of our data with the data held and maintained by third parties;

• Prevent activity we determine to be potentially illegal, harmful, or not in the public interest; and

• Enforce this Privacy Policy and the Company’s Terms of Use.

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DISCLOSURE OF PERSONAL DATA

Although we make every effort to preserve user privacy, we may disclose personal data as detailed below:

• In response to a subpoena, regulatory investigation or court order, to law enforcement authorities or regulators who have demonstrated lawful authority;

• For the public interest or in good faith to prevent harm to individuals;

• In order to effectively provide our Services to users;

• To enforce policies or respond to claims that content on the Website, App, or connected to the Services violates the rights of others;

• With third parties performing services on our behalf that have agreed to keep such information confidential;

• In connection with or during negotiation of any merger, financing, acquisition or proceeding involving sale, divestiture, or disclosure of all or a portion of our business or assets (in the event of such business transaction, users will be notified before such transaction and be given the opportunity to deactivate or terminate their account(s) and the Services);

• In the event of an insolvency, bankruptcy, or receivership.

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SECURING YOUR DATA

We have implemented physical, organizational, and technical measures to guard against unauthorized or unlawful processing of the data we collect. We have also taken steps to avoid accidental loss or destruction of, or damage to, your personal data. While no system can be completely secure, we believe the measures implemented in connection with the Services reduce the likelihood of a data security breach.

We recommend that you protect yourself from unauthorized access to your account(s) by ensuring that no one else uses your computer or mobile device when you are logged in, by logging off from the Services when not in use, and by keeping any passwords confidential.

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The following is a non-exhaustive list of the data security controls in place:

• Encryption when personal data is transferred to our (and our third party service providers’) servers;

• Limited access to personal data by our staff on a need-to-know basis and the use of robust authentication processes (including, without limitation, complex passwords or multi-factor authentication);

• The use of data centers with effective physical and logical data security controls, and the use of reputable third parties who have demonstrated sufficient consciousness of security protocols; and

• Secure premises and staff that are keenly aware of their responsibilities to protect data.

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COOKIES AND TRACKING

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“Cookie” shall mean a Web cookie: a small text file stored on our computer, or a token placed in the App’s local storage, used to customize the Services based on the user’s preferences and to track the user’s behavior.

Most browsers alert users to the use of cookies or refuse to accept cookies entirely. You should be aware that if you elect not to accept cookies, some parts of our Services will not function properly or permit you to access them. We use the following types of cookies for the purposes below:

 

Essential Cookies: These cookies are essential to provide you with the Services. For example, they allow you to log into the Website or App and help the content of the pages you request load faster. We use these cookies to provide you with those services.

 

Functionality Cookies: These cookies allow our Website and/or App to remember choices you made when you use the Services, such as remembering your preferences, login details and changes you make to the parts of the Website and/or App that you may customize. The purpose of these cookies is to provide you with a more personalized experience and to avoid you needing to re-enter preferences every time you visit.

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Analytics and Performance Cookies: These cookies are used to collect information about our traffic to our Services and how our Services are being used. The information gathered does not identify any user on an individual basis, and is aggregated and anonymous. It includes the number of visitors, times visited, number of pages visited, and other similar statistics. We use this information to improve the Services, to gather demographic information and to monitor activity levels on the Website and the App. We use Google Analytics and other third party analytics services for this purpose to capture page and screen views. You can prevent the use of Google Analytics relating to your use of the Services by downloading and installing the browser plugin available at this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB.

Social Media Cookies: These cookies are used when you share information using a social media sharing button, “like” button, on our App and/or Website, or when you link social media accounts or engage with our content on or through a social networking website. The social network will record that you have done this.

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NOT FOR CHILDREN UNDER THIRTEEN

The Service is a general audience Service, which is neither designed nor intended to collect personal data from children who are under the age of thirteen (13). You may only use the Services if you have reached this age of consent, in accordance with applicable laws. If you do not meet this digital age of consent, you must immediately cease using the Services.

In order to ensure compliance with the provisions of the U.S. Children’s Online Privacy Protection Act and other data protection laws aimed at protecting children, in accordance with our Terms of Use, children under the age of thirteen (13) are not permitted to access or use our Services, and children under the age of thirteen (13) should not provide any personal data to the Website or the App. Parents should supervise their children while online and/or using mobile devices, and there are a number of commercially available parental controls that can be installed on browsers.

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INFORMATION STORAGE AND RETENTION

We will retain your information as long as you are a user on the Website and/or App in order that we may use it for the purposes contained herein. We have implemented retention schedules to avoid indefinitely storing personal information that has been collected indirectly. Personal data that is no longer required for administrative or business purposes and that does not need to be archived will be overwritten and scrambled such that it no longer identifies a user of the Services. Notwithstanding the foregoing, please note that third parties who store data on our behalf may have their own data retention policies or rules.

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LINKS

We may offer links from our Services to the sites or apps of our service providers, affiliates or unrelated companies that may be of interest to you. We make no representations as to such third parties’ practices for dealing with your personal data. We are not responsible for how other organizations or social media platforms use and share your personal data, and suggest that you check applicable privacy policies of any such apps, sites or platforms that you associate with before sharing your personal data with such third parties.

 

 

ACCEPTANCE

By using our Services or accessing our Website and/or App, you consent to the practices relating to personal data collection and use described herein. Our Services are controlled and offered by us from our facilities in the United States of America. The laws of other countries may differ regarding how personally identifiable information must be handled by us. We make no representations that our Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition, and consent to our collection, storage and use of personally identifiable information as set forth herein.

 

 

CHANGES

We may amend or change this Privacy Policy from time to time in order to reflect data handling practices. The date set forth above indicates when this Privacy Policy was last changed. Any material change to this Privacy Policy shall be prominently displayed on our Website and App, and any data collection will be conducted in accordance with the provisions of the Privacy Policy in effect at the time of collection. If at any time in the future we plan to share personal data with additional third parties, we will maintain legal compliance and a high standard of care for your personal data. Your continued use of the Services following the posting of any changes to this Privacy Policy constitutes your acceptance of such changes. Should you not agree, you should cease using the Services and terminate your account.

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YOUR RIGHTS AS A CALIFORNIA RESIDENT UNDER THE CCPA

If you would like to exercise any of your CCPA rights as described above, you should email us at support@skillsagesports.com.

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We may ask you for additional information to confirm your identity and for security purposes before disclosing the personal data requested to you, by using two or three points of data verification process, depending upon the type of information you require. If you have a password protected account with us, we may ask to verify your request through the account’s existing authentication methods. If you request that we disclose or delete your information, we will require you to re-authenticate with your account.